Terms & Conditions

Etiquette and Emotions Workshops 

Terms and Conditions

Thank you for your interest in the ‘Etiquette and Emotions’ workshops and classes.

Please read the terms and conditions outlined below.

Bookings

• Once you have purchased a workshop or masterclass on the website, you will be directed to another form to complete the student’s details. Please note the email address you enter on the form will be used to send the joining instructions.
• Once you have signed up, you will receive a booking confirmation email within 48 hours.
• Any Cancellations must be made in writing at least one month prior to the session commencing. Any monies paid at this point can be refunded or held in credit for future workshops. Within a month of the camp dates booked no refund will be given, but a credit note can be held on file for future camps. If cancelled within 14 days of the camp dates booked no refunds will be made, this is also the same for absent days.
• Once you make a booking, unfortunately, refunds are not issued. If you make a booking and can no longer attend, please provide as much notice as possible prior to the class commencing, and subject to our discretion and availability we will try to allocate you to a future date.
• If you do not attend a workshop or masterclass (a ‘no show’) there are no refund or exchanges. We will try our best to send you a recording of the session, subject to the permission of the attendees.
• On multiple session workshops, if your child is unwell, experiences technical issues or must miss a session for any reason, I will endeavour to send a recording of the session.
• If I cancel the course due to any reason, I will issue you a 100% refund or a credit note for a future course.
• If the student is not benefiting from the session and wants to discontinue the workshop after the first session, please get in touch and a refund can be issued for the remaining sessions of the course (pro rata amount of original booking fee). A £10 administrative fee will apply (deducted from the refund)
• Should you wish to cancel a workshop after the second session onwards, no refund or exchange will be issued.
• The sibling discount is applicable for children living in the same household.
• If you want to join a workshop after the first session has taken place, you are welcome to join (subject to availability) however you will be charged the full fee of the entire course.
• Under the General Data Protection Regulation (GDPR) (EU) 2016/679, we have a legal duty to protect any information we collect from you. Information contained in this form and any attachments may be privileged or confidential and intended for the exclusive use of the original recipient. 

  By filling in the form, you give us consent to use your data and contact you with information about our products and services. You can opt-out at any time.

The Workshops

• For child safety and safeguarding, the student’s camera must remain on during the duration of the online workshop or masterclass. This will also ensure the child is engaged, participating, and interacting to fully benefit from the workshop.
• If a student refuses to turn on their camera, they will be requested to do. If the problem persists, the parent/guardian will be firstly informed. If the problem persists then the student may be removed from the course. The parent/guardian will be informed, and no refund will be issued.
• Please ensure the name on the zoom call is labelled with the child’s correct name and the name you used to register the child onto the course.
• Only students who registered for the workshop are permitted to take part. The booking is made per child. More than one child may share a device however each child must be registered separately. It is advised for siblings to participate on separate devices (if possible)
• Please do not share the joining instructions or course material with others who are not participating in the course.
• Should the teacher experience any technical issues which impairs the course from being delivered, we will aim to contact you via the telephone number or email address you provided upon registration.
• The course will be highly interactive. The children are expected to engage and fully participate. Questions may be directed at students, however if they are not comfortable answering, they do not have to answer.
• If the student continuously refuses to engage, persistently turns their camera off, does not follow the rules, or uses bad language, we reserve the right to inform you and terminate their place in the workshop. Refunds will not be provided in such instances. Multiple warnings will be issued in advance.
• We respect your child’s confidentiality and anything they share will be respected and kept confidential (unless there is a safeguarding concern, this will be escalated)
• Please advise your child to engage with others respectfully, only use the chat function for activities within the workshops, please do not directly message other students. If the student is impacting the wellbeing of another student, we reserve the right to terminate their place on the course (they will be given warnings if required and termination would be a final course of action)

Should you have any questions, please get in touch at: info@etiquetteandemotions.com